Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT incl
   

SHORT COURSE DESCRIPTION:


Throughout our working lives, most of us will have many different jobs, each requiring a different level or set of skills. No matter the industry – from customer service to an office job to construction and the trades – all of these jobs have one thing in common: in order to succeed and move ahead, you need to demonstrate professionalism. Professionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting oneself with responsibility, integrity, accountability, and excellence. It means communicating effectively and appropriately and always finding a way to be productive. Employers want new workers to be responsible, ethical, and team oriented, and to possess strong communication, interpersonal, and problem solving skills. Wrap these skills up all together and you’ve got professionalism.

What you will learn:


Lesson 1: Professionalism: An Overview
Lesson 2: Handling Difficult Situations
Lesson 3: Communicating Professionally
Lesson 4: Dressing Professionally
Lesson 5: Managing Workplace Relationships
Lesson 6: Telephone and Cellphone Etiquette
Lesson 7: Netiquette
Lesson 8: Diversity in the Workplace
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons regularly involved in meetings and public speaking, lacking self-confidence and assertiveness skills.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:


In order to maintain a job, there are certain skills and characteristics you will need. No matter how many qualifications you have, if you lack the fundamental workplace skills, you may end up struggling to maintain a job. While workplace skills may seem simple, the reality is that many people still struggle with them. Effective communication, for example, is a valuable skill in any working environment, and there is always room for growth and improvement in relation to communication skills. You can use your workplace skills in any job, regardless of the industry or the type of organisation in which you work. Skills such as effective leadership and stress management will benefit you throughout your working life, regardless of where your career takes you.

What you will learn:


Lesson 1: Planning & Career Development
Lesson 2: Assertiveness & Self-Confidence
Lesson 3: Business Etiquette
Lesson 4: Time Management: Overview
Lesson 5: Presentation Skills
Lesson 6: Meeting Management
Lesson 7: Public Speaking Skills
Lesson 8: Interpersonal Skills
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons seeking to increase their time management skills, specifically in the workplace.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:


Good time management is essential to your success. It is rightly said “Time and Tide wait for none”. An individual should understand the value of time for him to succeed in all aspects of life. People who waste time are the ones who fail to create an identity of their own. Time Management refers to managing time effectively so that the right time is allocated to the right activity. Effective time management allows individuals to assign specific time slots to activities as per their importance. Time Management basically refers to making the best use of time as time is always limited. Working without goals and targets in an organisation would be similar to a situation where the captain of the ship loses his way in the sea. Yes, you would be lost. Set targets for yourself and make sure they are realistic ones and achievable.

What you will learn:


Lesson 1: Basics of Time Management
Lesson 2: General Time Management Tools
Lesson 3: Prioritising your Work
Lesson 4: Scheduling your Work
Lesson 5: Organising your Work
Lesson 6: Overcoming Procrastination
Lesson 7: Challenges to Time Management
Lesson 8: Time Management Tips
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons seeking to improve their communication skills in the workplace.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:


Communication is defined as, the imparting or interchange of thoughts, opinions, or information by means of speech, writing, or signs. The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender and the receiver of the message. In addition, communication is a process that can be fraught with error, with messages often misinterpreted by the recipient. When this is not detected, it can cause tremendous confusion, wasted effort, and missed opportunity. In this course, you will learn why it is important to communicate in the workplace, and you will be introduced to ways you can communicate effectively.

What you will learn:


Lesson 1: Communication Basics
Lesson 2: Communication in Person
Lesson 3: Managing Meetings
Lesson 4: Professional Presentations
Lesson 5: Communicating in Writing
Lesson 6: Negotiation, Persuasion and Influence
Lesson 7: Difficult Communication Situations
Lesson 8: Understanding Others Better
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons new to (or uncomfortable with) customer service and the importance of customer interaction.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:


Good customer service leads to many benefits. Not only will you gain trust with your current clients, they’ll also become a wonderful referral system as they spread the word about your business to other prospects. Whether it’s positive or negative feedback about a product or service, people are writing freely about their shopping experiences. In the long run, treating people fairly and with respect will bring business to your company today and in the future. Customer experience is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your brand, resulting from all their interactions with your brand. As for customer experience management, it is seen as the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, to increase customer satisfaction, loyalty and advocacy.

What you will learn:


Lesson 1: Customer Service: Basics
Lesson 2: The Customer Experience
Lesson 3: Putting Customers First
Lesson 4: Customer Interactions (Part 1)
Lesson 5: Customer Interactions (Part 2)
Lesson 6: Managing Customer Loyalty
Lesson 7: Customer Relationship Management
Lesson 8: Building Rapport
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Persons interested in enhancing team dynamics through development, coaching and motivation. Typically designed for team leaders and aspiring managers.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   


SHORT COURSE DESCRIPTION:


Team management refers to the ability of an individual or an organisation to administer and coordinate a group of individuals to perform a task. It involves teamwork, communication, objective setting and performance appraisals. Moreover, team management is the capability to identify problems and to resolve conflicts within a team. There are various methods and leadership styles a team manager can take to increase personnel productivity and to build an effective team.This course looks at some of the key things that team managers need to do if their team is to succeed. These range from choosing the right people and deciding who does what, to communicating with, developing and motivating people.


What you will learn:


Lesson 1: Team Management Basics
Lesson 2: Improving Team Effectiveness
Lesson 3: Developing Your Team
Lesson 4: Coaching Your Team
Lesson 5: Motivating Your Team
Lesson 6: Rewarding and Engaging People
Lesson 7: Performance Management: Overview
Lesson 8: Difficult Management Situations
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.