High Contact Staff 1

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons seeking to improve their communication skills in the workplace.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   


SHORT COURSE DESCRIPTION:


Each business has three different kinds of staff, based on the amount of contact they have with clients. They are high, medium and low contact staff. This short course is specifically developed for high contact staff, irrespective of seniority level, who regularly come in contact with clients. A voice on the telephone is often the first impression a future customer or potential client of a company or organisation. The tone, pleasantness and politeness of the individuals in their telephone communications are responsible for the image the company projects to the public. No company wants the reputation of being arrogant, yet many do because of the way employees handle telephone calls.


What you will learn:

Lesson 1: Professionalism: Overview
Lesson 2: Assertiveness and Self-Confidence
Lesson 3: Business Etiquette
Lesson 4: Dressing Professionally
Lesson 5: Managing Workplace Relationships
Lesson 6: Telephone & Cell phone Etiquette
Lesson 7: Netiquette
Lesson 8: Handling Difficult Situations
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

High Contact Staff 2

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons seeking to improve their communication skills in the workplace.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:
Each business has three different kinds of staff, based on the amount of contact they have with clients. They are high, medium and low contact staff. This short course is specifically developed for high contact staff, irrespective of seniority level, who regularly come in contact with clients. Communication is defined as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender of the message and the receiver. In addition, communication is a process that can be fraught with error, with messages often misinterpreted by the recipient.


What you will learn:

Lesson 1: Understanding others better
Lesson 2: Communication Basics
Lesson 3: Communication in Person
Lesson 4: Communication in Writing
Lesson 5: Difficult Communication Situations
Lesson 6: Negotiation, Persuasion and Influence
Lesson 7: Interpersonal Skills
Lesson 8: Building Rapport
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.