High Contact Staff Part 1

Guest access

Recognition: Certificate of Completion
Course Category: Level 04
Ideal Target Audience: Any high contact staff member who wished to improve the way they present themselves to clients and colleagues, as well as the world in general.  This course can also be beneficial to individuals working in human relations or management who want to improve their knowledge of professional behaviour.
Course Duration: 4 to 5 Hours
Language: English
Course Value/ Price: R875.00 VAT Incl


SHORT COURSE DESCRIPTION:

Assertiveness, professionalism, business etiquette — these are all terms we hear on a regular basis, and maybe we’ve even used some of them ourselves.

But do we really know what professional behaviour is and how it influences our work lives?

For high contact staff, who act as representatives of their business at all times, professionalism is especially important, as they influence how people see an entire business and brand.

In this course, you will find out what it really means to act professionally and learn how professional behaviour can be used to your benefit, and to the benefit of your business as a whole.

Change the way the world sees you today.


What you will learn:

Lesson 1: Techniques for Business Assertiveness
Lesson 2: Develop a Professional Mindset
Lesson 3: Managing Workplace Situations
Lesson 4: Communicating Professionally

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Identifying Client Requests and Queries

Guest access
Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: This short course is intended for all persons who need to resolve client requests and queries.  This course aims to build high quality business enquiry services by ensuring that information provided is of a high quality and customer queries and problems are handled efficiently and quickly.
Course Duration: 2 Hours
Language: English
Course Value/ Price: R450.00 VAT Incl


SHORT COURSE DESCRIPTION:
The way your customers feel towards your business is important. The more you show you care about them, the more likely they’ll want to continue buying from you. With that in mind, providing good customer service to your customers should be a major priority in your business, and one of the cornerstones of good customer service is your ability to follow up and provide after care.


What you will learn:

Lesson 1: Understand the context of resolving client requests and queries
Lesson 2: Determine the root of the problem

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Reception Basics: The Office Area

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Persons who want to become receptionists. People wanting to learn how to keep the reception area clean and safe. Receptionists who want to learn about housekeeping procedures in order to keep the reception area functional and to rectify problems.
Course Duration: 3 to 4 Hours
Language: English
Course Value/ Price: R875.00 VAT Incl
   

SHORT COURSE DESCRIPTION:
Just as a face represents a person, the reception area represents an office or a business. Most visitors will form an opinion about your business and judge the quality of your service by looking at the condition of your reception. 


What you will learn:

Lesson 1: Monitor the Maintenance of the Reception Area
Lesson 2: Housekeeping and Inspections
Lesson 3: Monitor the Presentation of the Reception Area
Lesson 4: Monitor the Implementation of Security Procedures in the Reception Area
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

High Contact Staff 2

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment. Persons seeking to improve their communication skills in the workplace.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT Incl
   

SHORT COURSE DESCRIPTION:
Each business has three different kinds of staff, based on the amount of contact they have with clients. They are high, medium and low contact staff. This short course is specifically developed for high contact staff, irrespective of seniority level, who regularly come in contact with clients. Communication is defined as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender of the message and the receiver. In addition, communication is a process that can be fraught with error, with messages often misinterpreted by the recipient.


What you will learn:

Lesson 1: Understanding others better
Lesson 2: Communication Basics
Lesson 3: Communication in Person
Lesson 4: Communication in Writing
Lesson 5: Difficult Communication Situations
Lesson 6: Negotiation, Persuasion and Influence
Lesson 7: Interpersonal Skills
Lesson 8: Building Rapport
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.