Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals and employees who require knowledge and training in their professional approach and appearance in the workplace.
Course Duration: 1 hour - 2 hours
Language: English
Course Value/ Price: R450.00 (VAT incl.)
   

SHORT COURSE DESCRIPTION:

Professionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting oneself with responsibility, integrity, accountability, and excellence. Employers want new workers to be responsible, ethical, and team-oriented, and to possess strong communication, interpersonal, and problem-solving skills. Wrap these skills up all together and you’ve got professionalism.


What you will learn:


Lesson 1: Professionalism: An Overview
Lesson 2: Dressing Professionally

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Persons who would like to increase their communication skills in a professional/workplace environment. Junior/new employees in a professional environment.
Course Duration: 1 hour - 2 hours
Language: English
Course Value/ Price: R450.00 (VAT incl.)
   

SHORT COURSE DESCRIPTION:

Communication is important in a workplace setting because people must interact with one another in ways that will get the job done as quickly and effectively as possible and in ways that will maintain the morale of the employees. If they are not clear about what their employees need to do, there will be mistakes that make the company lose time and money. It is also important to communicate in ways that maintain the employees’ morale.


What you will learn:


Lesson 1: Communicating Professionally
Lesson 2: Managing Workplace Relationships

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Junior/new employees in a professional environment. Persons seeking to increase their electronic communication skills, telephonically or via email.
Course Duration: 1 hour - 2 hours
Language: English
Course Value/ Price: R450.00 (VAT incl.)
   

SHORT COURSE DESCRIPTION:

A voice on the telephone is often the first impression a future customer or potential client gets of a company or organisation. The tone, pleasantness and politeness of the individuals in their telephone communications are responsible for the image the company projects to the public. No company wants the reputation of being arrogant, yet many do because of the way employees handle telephone calls. Common courtesy, social graces and socially acceptable behaviour. All are used in a civilised society where humans interact with one another. That’s where email etiquette comes in. How you will be perceived, the type of human being that you are or for that matter are not, your credibility and your levels of professionalism and ethics will be judged by how you choose to communicate with others online.


What you will learn:


Lesson 1: Telephone and Cellphone Etiquette
Lesson 2: Netiquette

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Junior/new employees in a professional environment. Persons who'd like to learn more about handling difficult situations in the workplace, such as interpersonal conflict and differences.
Course Duration: 1 hour - 2 hours
Language: English
Course Value/ Price: R450.00 (VAT incl.)
   

SHORT COURSE DESCRIPTION:

The cost of resolving conflict is negligible relative to the cost of leaving conflicts unresolved. It has become part of our job duties. Studies suggest that some of a manager’s daily activities are devoted to dealing with some form of interpersonal conflict. A manager’s inability to effectively deal with anger and conflict in the workplace may result in a loss of productivity and adversely impact others who work there. Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organisational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. 


What you will learn:


Lesson 1: Handling Difficult Situations
Lesson 2: Diversity in the Workplace

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.