Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Persons who want to learn about theories on emotions. People who want to develop a deeper understanding of their own feelings. Persons who want to learn to understand the emotions of others. People who want to learn how to express and communicate emotions appropriately.
Course Duration: 1 to 2 Hours
Language: English
Course Value/Price: R450.00 VAT Incl
   


SHORT COURSE DESCRIPTION:


Emotional intelligence refers to the capability to recognise your own emotions and also those of others. It means to differentiate between different feelings and to label them appropriately, to use emotional information to guide thinking and behaviour, and to manage and adjust emotions to adapt to your surroundings or to achieve your goals.


What you will learn:


Lesson 1: The Role of Emotions in Behaviour
Lesson 2: Introduction to Emotional Intelligence
Lesson 3: Developing Self-Regulation

 

Note: For the best learning result and experience ALWAYS use the textbook content in conjunction with the e-learning training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience:

Persons unfamiliar with assertive behaviour. Persons wanting to determine whether they are assertive or not. Persons who wish to communicate more effectively and control their emotions. Persons who have difficulty saying "No" in the right way.

Course Duration: 1 to 2 Hours
Language: English
Course Value/ Price: R275.00 VAT Incl
   


SHORT COURSE DESCRIPTION:


To be assertive means that you know how to state your opinion or to establish authority. If you are assertive, you behave in a way that expresses your confidence, while you also earn respect from others, because you don’t ignore their opinions and needs. Assertiveness is an important personal and interpersonal skill.  In all your interactions with other people, assertiveness can help you to express yourself in a clear and reasonable way.


What you will learn:


Lesson 1: Steps to Become More Assertive.
Lesson 2: Assertiveness Techniques.

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience:

Persons unfamiliar with assertive behaviour. Persons wanting to determine whether they are assertive or not. Persons who wish to communicate more effectively and control their emotions in the workplace. Persons who have difficulty saying "No" in the right way.

Course Duration: 1 to 2 Hours
Language: English
Course Value/ Price: R275.00 VAT Incl
   


SHORT COURSE DESCRIPTION:


To assert means to state an opinion, to claim a right, or to establish authority. If you assert yourself, you behave in a way that expresses your confidence, importance or power and earns you respect from others. Assertiveness is thus standing up for your right to be treated fairly. It is expressing your opinions, needs, and feelings, without ignoring or hurting the opinions, needs, and feelings of others.

Everyone has the right to equal opportunity as well as equal rewards. When it comes to being assertive in the workplace, you must be able to use strategies to stand up for these rights. No matter what your race, gender or abilities, the law guarantees you equal access to jobs. Furthermore, if you perform as well as others at work, you deserve the same compensation. 


What you will learn:


Lesson 1: Understand Assertiveness.
Lesson 2: Styles of Communication.
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Persons with limited knowledge on the subject and learners with basic fundamental skills. Persons seeking to manage their stress in the workplace.
Course Duration: 3 - 4 hours
Language: English
Course Value/ Price: R875.00 (VAT Incl)
   

SHORT COURSE DESCRIPTION:


There is no real mystery to stress. Our bodies have been evolving for many thousands of years, but certain things have remained the same. A response to any life-threatening event is a normal physical response. Should you sense danger – imagined or real – your body's defences kick in and an automatic process known as the “fight-or-flight” or the stress response takes over. In this course, you will learn how to identify stress, as well as how to manage it.


What you will learn:

Lesson 1: Introduction to Stress Management 
Lesson 2: Stress Nutrition 
Lesson 3: Reaction to Stress
Lesson 4: Manage Stress in the Workplace

 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.

Personal development is a lifelong process. It is a way for people to assess their skills and qualities, consider their aims in life and set goals in order to realise and maximise their potential. This course helps you to identify the skills you need to set life goals which can enhance your employability prospects, raise your confidence, and lead to a more fulfilling, higher quality life. Plan to make relevant, positive and effective life choices and decisions for your future to enable personal empowerment.

Anger is an immediate response that arises when we feel threatened or mistreated. Threats can come in many forms and are not just physical (such as being assaulted) but also include financial threats such as losing your job. Feelings of jealousy, guilt and embarrassment can also be behind anger. Anger is a natural response that everyone experiences, however when it gives rise to aggression it becomes a problem. Shouting and physical violence are ways we release anger that may cause problems with family, friends and work colleagues.