Recognition: Certificate of Completion
Course Category: Level 02
Ideal Target Audience: Young professionals, new employees, people starting a career, entrants to the corporate environment.
Course Duration: 6 to 8 Hours
Language: English
Course Value/ Price: R1750.00 VAT incl
   

SHORT COURSE DESCRIPTION:


Throughout our working lives, most of us will have many different jobs, each requiring a different level or set of skills. No matter the industry – from customer service to an office job to construction and the trades – all of these jobs have one thing in common: in order to succeed and move ahead, you need to demonstrate professionalism. Professionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting oneself with responsibility, integrity, accountability, and excellence. It means communicating effectively and appropriately and always finding a way to be productive. Employers want new workers to be responsible, ethical, and team oriented, and to possess strong communication, interpersonal, and problem solving skills. Wrap these skills up all together and you’ve got professionalism.

What you will learn:


Lesson 1: Professionalism: An Overview
Lesson 2: Handling Difficult Situations
Lesson 3: Communicating Professionally
Lesson 4: Dressing Professionally
Lesson 5: Managing Workplace Relationships
Lesson 6: Telephone and Cellphone Etiquette
Lesson 7: Netiquette
Lesson 8: Diversity in the Workplace
 

Note: For the best learning experience we recommend using the additional reading in conjunction with the interactive online training modules.